• Cleaning Services
  • Insurances
  • Booking System
  • Household Tax Deduction
  • About Us
  • Basic Cleaning Includes
Did we answered your question
  • Can I give the cleaner my apartment keys?
  • You can arrange for the keys to be handed over directly with the cleaner using a key release form provided by Moppi Customer Service. However, handing over the keys is always a matter between you and the cleaning company.

  • Onko hinnoittelussanne piileviä lisäkuluja?
  • Maksat vain siitä, minkä tilaat. Jos siivoukseen kuluu ennakoitua vähemmän aikaa, hyvitämme erotuksen selvällä rahalla. Jos siivoukseen kuluu jostain syystä arvioitua enemmän aikaa, ylimääräinen työ hyväksytetään aina asiakkaalla.

  • Jos siivoukseen kuluukin arvioitua vähemmän aikaa?
  • Silloin hyvitämme aikaerotuksen selvällä rahalla eli palautamme asiakkaalle summan, joka vastaa käyttämättä jäänyttä aikaa.

  • What if I’m not entirely happy with the booked cleaning?
  • If you are not happy with the booked cleaning, you can contact our customer service or the cleaning company directly to handle the matter. Remember to send the possible written complaint to our customer service: asiakaspalvelu@moppi.com within 48h after the booking has ended.

  • What if the cleaner doesn’t show up?
  • These type of cases are extremely rare and even then the reason has to do with a sudden medical case or an accident. However, if this happens, we ask you to contact our customer service or the cleaning company immediately. We will look into the matter and compensate the cleaning either with a new cleaning or a reimbursement

  • My cleaner is late – what shall I do?
  • Ideally you will be informed in advance in case the booked cleaner is late and the situation will be solved with the most suitable solution for you. Naturally, being late won’t affect the duration of the cleaning. You can contact our customer care or the cleaning company directly in these rare cases.

  • Is it a problem if I’m at home during the cleaning?
  • Of course not. It is your home and you can naturally stay there during the cleaning. We provide cleaning services so that you can have extra time to do something else than cleaning.

  • Is it a problem if I’m not at home during the cleaning?
  • Of course not. You just need to make sure the cleaner gets into the apartment. You can arrange this by leaving the keys to the cleaner or mediating the entrance. You can either contact the cleaner about this or leave the instructions on our booking system in the section “Additional Information”.

    If you don’t want some item, place or room to be cleaned, you can inform about this in the “Additional Information” section when making the booking or by contacting the cleaner.

  • Is every cleaning booked through Moppi insured?
  • Yes. Every cleaning company working through us has a liability insurance. In case of any damages, we ask you to be in contact with our customer service as soon as possible but at the latest within five days after the cleaning.

    A kind reminder: according to the general terms of the industry, the liability insurance covers only for damages, not other cases eg. disappearance of personal belongings. We recommend that our customers put their valuables and jewelry in a safe place on a cleaning day just in case.

  • Sounds good but can I still enquire a bit more how the cleaning time of my home is calculated?
  • Of course. Our customer service will help you with any price-related question from Monday to Friday 9am to 5pm.
    The best way to reach us is by email at asiakaspalvelu@moppi.com. We are also on Twitter as Moppi_com and also on our wesite we have our very own Moppi chat. We serve in Finnish and English.

  • I want to change or cancel my booking. Is it possible?
  • Changing or canceling the booking is possible.If you change or cancel altogether your booking at least 72 hours prior to the cleaning, we don’t charge anything for the procedure.

  • Is my information and money really safe?
  • Your personal data and payment information is always safe when dealing with us. Our booking and payment system is up-to-date and secured. We do not share or sell any customer information to third parties.

  • How is my booking confirmed?
  • Your booking is confirmed by email. We send out the booking confirmation straightaway to the email address that you have given us when registering.We will also send you a separate reminder 4 days prior to the cleaning.

  • What is your cleaning time estimation based on?
  • The estimation about the required cleaning time is based on the general procedures and our own statistics. Since 2015 we have been gathering information about every cleaning booked through us. So our estimated time is the time within which we know we can provide our customer with the best cleaning result.

  • Is the price calculated according to the apartment’s square footage?
  • No, we always calculate the cleaning price according to the number of rooms. It is a more clear and fair way both to the customer and us.

  • Are cleaning services booked through Moppi deductible in the household tax?
  • Yes! All of the cleaning services booked through us are tax deductible and the deduction is 40% of the service’s original price (year 2020). The household tax deduction is forty percent and it is given to all citizens in their next year’s personal tax return. You just have to remember to apply for it.

  • What does the household tax deduction mean in practice when it comes to Moppi services?
  • It means that when you are making the booking, we show two prices: the first one is the cleaning price without the household tax deduction and the second is the cleaning price after the household tax deduction.For example, one-time cleaning costs 35€/h but after the household tax deduction it will cost only 21€/h.

  • Can Moppi apply for the household tax deduction on my behalf?
  • Unfortunately, we cannot apply for the household tax deduction on your behalf. According to the Finnish legislation you have to do it yourself. Luckily this process is easy and we are there to help you.

    You can also contact our customer service that will help you with all your questions, also about the household tax deduction. Our customer service is open during weekdays from 9am to 5pm.

    The best way to reach us is by email at asiakaspalvelu@moppi.com. You can also communicate with us on Twitter (Moppi_com) or on our Moppi chat which you can find in the right corner of our home page. We speak Finnish and English.

  • Will Moppi help me with the questions related to the household deduction?
  • We can send all our customers a simple calculation upon request including all the cleaning payments. From this note you find all the information needed to fill out the tax form.You can also contact our customer service that will help you with all your questions, also about the household tax deduction. Our customer service is open during weekdays from 9am to 5pm.

    The best way to reach us is by email at asiakaspalvelu@moppi.com. We speak Finnish and English.

  • How do you apply for the household tax deduction?
  • You can apply for the household tax deduction via the tax authorities. More information about the household tax deduction and how to apply for it you can find on the tax authorities’ webpage.

  • Do all cleaners working through Moppi speak perfect Finnish?
  • Unfortunately not all of the cleaners working through us speak perfect Finnish. The cleaning professionals that we use consist also of those who don’t speak Finnish that well. Despite this, all our cleaners are reliable and good at their job. The language question is also a question of values to Moppi. Naturally, we require that all the cleaning professionals working under Moppi are able to communicate with our customers on a sufficient level. If not in Finnish, then in English.

    The most important thing is the customer experience despite the language spoken. That is in our core values.

  • When is Moppi open?
  • You can almost always get in contact with us. Our customer service is open on weekdays from 9am to 5pm. The cleaning times vary according to the cleaners’ schedules.

    In principle, Moppi does not sleep! If needed, we can arrange a cleaning for our customer even in the middle of the night.

  • Do you accept feedback?
  • Your feedback is very important to us! If you feel like there is something you want to improve about Moppi, you can contact us by email or on social media.

    Our customer service is open from Monday to Friday from 9am to 5pm. We try our best to answer all your questions as soon as possible because we greatly appreciate our customers’ suggestions and feedback. We evaluate our processes weekly on the basis of our customer feedback.

  • Basic cleaning includes
  • Please remember that Moppi’s basic cleaning does not include the following tasks that can, however, be booked separately:
  • *Moving of heavy furniture and/or home appliances.

    *Cleaning/washing the ceiling or other places difficult to reach without special equipment (can be booked as an additional service). Customer needs to arrange ladders so that the cleaner can reach up.

    *Dusting and cleaning the inside surfaces of shelves and closets (can be booked as an additional service).

    *Dusting of areas that are outside the normal reach, above 180cm (can be booked as an additional service)Customer needs to arrange ladders so that the cleaner can reach up.

    *Cleaning the windows (can be booked as an additional service).

    *Washing, airing and/or tamping the carpets (can be booked as an additional service).

    *Cleaning the refrigerator inside (can be booked as an additional service).

    *Cleaning the indoor walls (can be booked as an additional service).

  • As additional services for extra charge we offer the following cleaning services which are possible to add when booking:
  • * Washing and drying the laundry (60 min)

    * Washing the fridge on the inside (30 min)

    * Washing the oven on the inside (30 min)

    * Dusting and washing the indoor walls (30 min)

    * Washing the windows (standing on the inside) (60 min)

    * Washing the sauna (60 min)

    * Move in/out cleaning (60 min).