• General
  • Cleaning Services
  • Cleaning Includes
  • Bookings, prices & booking system
  • Insurances
  • Tax credit for household expenses
Did we answer your question?
  • Moppi vs. cleaning companies, what are the roles?
  • Moppi is a technical platform for cleaning companies to sell cleaning services. Customers buy cleaning services on the Moppi booking page, from the companies providing services, thus the cleaning service and the contract is between the customer and the chosen cleaning company. The cleaning company is responsible for everything concerning the cleanings and contracts. All companies working through Moppi have to commit Moppi’s service quality and policy.

  • When is Moppi open?
  • Moppi customer service is open on weekdays from 9am to 5pm. The cleaning times vary according to the cleaning companies’ schedules. Moppi.com booking page is always open – there you can find available cleaning times at any time.

  • How can I contact you? Do you have a phone number?
  • Contact directly the cleaning companies in matters concerning cleaning services:

    Aian Enterprise
    email: support@siivous24.com
    tel: 046 5716732

    Tristacap Oy
    email: info@tristacapsiivous.fi
    tel: 044 9881044

  • Do you accept feedback?
  • Yes! Your feedback is very important to us! If you feel like there is something you want to improve about Moppi, you can contact directly your cleaning company. We always want to make sure that also the positive feedback will be given to the cleaner in question.

  • Didn’t find an answer?
  • If you can’t find what you’re looking for, please contact the customer service

    Aian Enterprise
    email: support@siivous24.com
    tel: 046 5716732

    Tristacap Oy
    email: info@tristacapsiivous.fi
    tel: 044 9881044

    Welcome to Moppi!

  • Do cleaners bring their own cleaning equipment?
  • Yes. All cleaning companies providing services in Moppi, will bring their own professional cleaning equipment and detergents with them. (The vacuum cleaner as an additional service.) If you wish the cleaner to use your own cleaning equipment, that is possible, too – just remember to mention this in your order.

  • How many cleaners will come to my home?
  • Usually, one cleaner will take care of the normal home cleaning. In longer cleanings (6 hours or more) the cleaning companies may send two cleaners to do the cleaning. In that case the actual cleaning time will be half of the order, as there are two cleaners working together.

  • Do I have to be home/ Am I allowed to be home during the cleaning?
  • It is your home and you can naturally stay there during the cleaning or be somewhere else. We provide cleaning services so that you can have extra time to do something else than cleaning. You just need to make sure the cleaner gets into the apartment.

  • I don’t want the cleaner to touch my desk/art work/workroom etc. What to do?
  • If you don’t want some item, place or room to be cleaned, you can inform about this in the “Additional Information” section when making the booking or by contacting the customer service or give instructions when the cleaner comes to your home.

  • Do all cleaners working through Moppi speak perfect Finnish?
  • There are cleaners in the cleaning companies providing services in Moppi, who don’t speak perfect Finnish. Despite their language skills, all our cleaners are reliable and good at their job. The language question is also a question of values to Moppi. Naturally, we require that all the cleaning professionals working under Moppi are able to communicate with our customers on a sufficient level. If not in Finnish, then in English. The most important thing is the customer experience despite the language spoken.

    If you wish your cleaner to speak some certain language, you can contact our customer service and ask for availability. Language immersion with a home cleaning – what a nice idea!

  • Can I book the same cleaner as previously?
  • In contract based cleanings you will usually have the same familiar cleaner, depending on the cleaning company. In one-time cleanings we can’t unfortunately guarantee you to have the same cleaner every time. If you have ordered a one-time cleaning and you want the same cleaner to come next time, you can easily become to our contract-based cleaning customer; please, contact the cleaning company customer service (you find the contact details in the tab “General”).

  • Can I give the cleaner my apartment keys?
  • Handing over the keys is always a matter between you and the cleaning company, so you can arrange for the keys to be handed over directly with the cleaner/cleaning company.

  • What if I’m not entirely happy with the booked cleaning?
  • If you are not happy with the booked cleaning, you can contact directly the cleaning company customer service to handle the matter. Remember to send the possible written complaint to the customer service within 48h after the booking has ended.

  • My cleaner is late – what shall I do? What if the cleaner doesn’t show up at all?
  • Ideally you will be informed in advance in case the booked cleaning schedule changes, and the situation will be solved with the most suitable solution for you. However, if the cleaner is late or doesn’t show up and you didn’t get information about this, we ask you to contact the cleaning company immediately.

    Naturally, being late won’t affect the duration of the cleaning. If the cleaning is cancelled, we will compensate the cleaning either with a new cleaning or a reimbursement.

  • What does the basic home cleaning include?
  • Read here what the basic home cleaning includes:
    What does the home cleaning booked through Moppi include?

  • Moppi’s basic cleaning DOES NOT INCLUDE the following tasks (can be booked separately)
    • Moving of heavy furniture and/or home appliances.
    • Dusting of areas that are outside the normal reach (above 180 cm), cleaning/washing the ceiling or other places difficult to reach without special equipment.
    • Dusting and cleaning the inside surfaces of shelves and closets.
    • Cleaning the windows.
    • Washing, airing and/or tamping the carpets.
    • Cleaning the refrigerator inside.
    • Cleaning the oven inside.
    • Cleaning the indoor walls.
    • Cleaning/washing the sauna.
  • What does the moving cleaning include?
  • Read here what the moving cleaning includes:
    What does the moving cleaning booked through Moppi include?

  • Moppi’s moving cleaning DOES NOT INCLUDE the following tasks (can be booked separately)
    • Moving of heavy furniture and/or home appliances.
    • Dusting of areas that are outside the normal reach (above 180 cm), cleaning/washing the ceiling or other places difficult to reach without special equipment.
    • Deep cleaning of shower tiles.
    • Cleaning the windows (only the innermost surface of windows are wiped in the moving cleaning).
    • Cleaning the indoor walls.
    • Cleaning/washing the sauna.
  • You can order following additional services through Moppi
    • Washed clothes to hang dry/folding dry clothes
    • Changing bedsheets
    • Washing, airing and/or tamping the carpets (The customer needs to arrange a key or otherwise make sure that the cleaner has access back to the apartment.)
    • Dusting of areas that are outside the normal reach, above 180 cm (Customer needs to arrange ladders so that the cleaner can reach up.)
    • Cleaning the refrigerator, freezer, oven or other home appliances
    • Deep cleaning of the kitchen
    • Cleaning/washing the sauna
    • Deep cleaning of the bathroom/shower tiles (Remember to tell us about difficult stains and mold problems.)
    • Cleaning the windows (If the windows are bigger than normal windows, please contact our customer service.)
    • Carpet cleaning
    • Cleaning the chairs/couch
    • Cleaning/waxing the floor
    • Cleaning the indoor walls

     

    NB! The minimum charge regardless of the task is 2 hours.
    For more information please contact our customer service. We are happy to help you!

  • I want to change or cancel my booking. Is it possible?
  • Changing or cancelling the booking is possible. If you change or cancel altogether your booking at least 72 hours (3 days) prior to the cleaning, we don’t charge anything for the procedure. For changes made after 72 hours we will charge one hour to cover our expenses. For cancelling the cleaning, please send email to the cleaning company customer service.

  • Are there hidden extra fees in your pricing?
  • No hidden fees! You only pay what you order. You always see the total sum in your order page. Cleanings booked through Moppi include professional cleaning equipment and detergents. (The vacuum cleaner as an additional service.) If the cleaning takes less than ordered hours, you’ll be refunded the remaining cleaning hours amount.

  • Is my information and money really safe?
  • Your personal data and payment information is always safe when dealing with us. Our booking and payment system is up-to-date and secured. We do not share or sell any customer information to third parties.

  • What is your cleaning time estimation based on?
  • The estimation about the required cleaning time is based on the general procedures and our own statistics; we have been gathering information about every cleaning booked through us. The estimated time is the time within which we know the cleaning companies working through Moppi can provide the best cleaning result.

  • Is the price calculated according to the apartment’s square footage?
  • No, we always calculate the cleaning price according to the number of rooms. It is a more clear and fair way both to the customer and us.

  • What if the cleaning takes less than ordered hours or more than ordered hours?
  • If the cleaning takes less than ordered hours, you’ll be refunded the remaining cleaning hours amount. If the cleaning takes more than ordered hours, we always ask your permission to continue cleaning with extra hours and charges.

  • How is my booking confirmed?
  • Your booking is confirmed by email. We send out the booking confirmation straightaway to the email address that you have given us when registering. We will also send you a separate reminder 4 days prior to the cleaning.

  • I have a special need for cleaning but can’t find it on your additional services. Can I order customized cleaning services?
  • Yes! The cleaning companies are able to customize the service to your needs, and they also provide several additional cleaning services that are not listed in Moppi web site. Please, contact our customer service for more information.
    NB: The minimum charge regardless of the task is 2 hours.

  • Is every cleaning booked through Moppi insured?
  • Yes. Every cleaning company working through us has a liability insurance. In case of any damages, we ask you to be in contact with our customer service as soon as possible but at the latest within five days after the cleaning.

    A kind reminder: according to the general terms of the industry, the liability insurance covers only for damages, not other cases eg. disappearance of personal belongings. We recommend that our customers put their valuables and jewelry in a safe place on a cleaning day just in case.

  • Are cleaning services booked through Moppi deductible in household expenses?
  • Yes! All of the cleaning services booked through us are tax deductible and the deduction is 40 % of the service’s original price (year 2021).

    The tax credit for household expenses is given to all citizens in their next year’s personal tax return. You just have to remember to apply for it.

  • What does the tax credit for household expenses mean in practice when it comes to Moppi services?
  • When you are making the booking, we show two prices: the first one is the cleaning price without the tax credit for household expenses and the second is the cleaning price after the tax credit for household expenses. For example, one-time cleaning, starting from 38 €/h is after the tax credit for household expenses only 22,80 €/h.

    The tax credit for household expenses is given to all citizens in their next year’s personal tax return. You just have to remember to apply for it.

  • How do you apply for the tax credit for household expenses?
  • You can apply for the tax credit for household expenses via the Finnish Tax Administration. More information about the tax credit for household expenses and how to apply for it you can find on
    the Finnish Tax Administration webpage.

  • Can Moppi apply for the tax credit for household expenses on my behalf?
  • Unfortunately, we cannot apply for the tax credit for household expenses on your behalf. According to the Finnish legislation you have to do it yourself. Luckily this process is easy. More information about the tax credit for household expenses and how to apply for it you can find on
    the Finnish Tax Administration webpage.

  • Will Moppi help me with the questions related to the tax credit for household expenses?
  • We can send a simple calculation upon request, including all the cleaning payments. From this note you’ll find all the information needed to apply for the tax credit for household expenses. You can also contact our customer service that will help you with all your questions.